1. Download pcINSTALL application, place it in a suitable folder. Double click on ''pcINSTALL.exe''
2. Log in screen as below, please ''log in''
3. Enter your product key and click on ''Verify Product Key''
4. You might be requested to enter organizational email domain (this window shows up if it is your first time to use pcINSTALL)
5. Select only the ''License File(s)'' from below section and click on ''Save & Download'' (Please ignore anything above the file list)
6. Unzip and copy the file ‘’license.bin’’ to the installation directory for Performance Canvas (the directory where zenith.properties is located, default C:\Program Files\EPM Performance Canvas\)
7. Restart EPM Performance Canvas's service
8. Wait for 3 mins then try.