Problem: After entering your License key you get the message “Registration failed: Check your product key and network connection”

Solution:

  1. Check that you have entered correct license key and make sure it has not already been used.

  2. Check that you can reach http://license.performancecanvas.com from the server by typing the url in the browser. The response should be a table with heading, but no rows.

  3. Check that the user running the pcMobile service has write permission in the installation directory.

  4. If using a proxy, make sure that the traffic is not stopped by the proxy server. Add the following properties to the zenith.properties file

    1. http.proxyHost (default: <none>)

    2. http.proxyPort (default: 80 if http.proxyHost specified)

    3. http.nonProxyHosts (default: <none>, hosts you want to communicate directly with, i.e. IIS-servers running olappumps)

  5. If using an authenticating proxy, make sure that the pcMobile service is running by an approved account (i.e. an AD-account) or add the following properties to the zenith.properties file

    1. http.proxyUser (default: the user running the pcMobile service)

    2. http.proxyPassword (default: <none>, not needed as long as http.proxyUser is not defined)

  6. Restart the pcMobile service.

  7. Try again to register the license key.

Example of proxy settings in the zenith.properties file:

http.proxyHost=proxyserver.domain.local
http.proxyPort=8080
http.nonProxyHosts=*.mycompany.com|*.mycompany.local|localhost
http.proxyUser=domain\UserName
http.proxyPassword=password

N.B. Make sure that you dont have any spaces around the equal signs.