Problem: When trying to save an object (gem or canvas) in Excel- or PDF-format nothing happens.


  1. Probably it is a security issue. For example; by default it is not allowed to download files in the Internet zone when using IE8.

  2. Maybe it is a good idea to add the page to “Trusted sites”.

  3. Check your security settings and enable “Automatic prompting for file downloads” and enable “File download” for the zone where you have the canvas.

  4. If it still does not work, check all your other security settings.

  5. If it still does not work, try another browser (normally it works using the default settings in Chrome).

  6. If it works when using Chrome, we are pretty sure it is an issue depending on the security settings. Review them one more time.